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Hotel Information A–Z

Hotel Information

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Activities

Information about activities and programmes, such as night skiing, hikes and much more, is available at reception or can be found on the brochure wall right next to the reception.

Afternoon snack

The afternoon snack as part of the 3/4 gourmet board is served from 03:00 pm to 05:00 pm at the hotel bar.

Allergies

Due to the altitude and the favourable climate in Obergurgl, there are hardly any dust mites and the air is almost free of pollen. If you need bed linen for allergy sufferers, please contact the reception.

Arrival and departure

  • Check In: from 02:00 pm
  • Check Out: until 10:00 am

For special requests, please contact the reception.

Atm

If you need cash, an ATM is available in Obergurgl at the Raiffeisen Bank and next to the bakery.

Bathrobe

A cosy bathrobe is at your disposal during your stay. If you particularly like our bathrobes, you can purchase them for € 50,00 at the hotel reception. If you do not return them, we will be forced to charge this amount.

Bank

  • Raiffeisen Obergurgl, Gurglerstraße 131
  • Sparkasse Sölden, Dorfstraße 96
  • Raiffeisenbank Sölden, Dorfstraße 88

Beauty area

Classically soothing. For sporty people or for the pure joy of relaxing. Hot stone massage or herbal stamp, manicure or facial treatment. The power of expert hands provides new well-being and fresh energy in our qualified spa & beauty centre.

More detailed information about our offers is available at the wellness reception, the hotel reception or in the wellness brochure in our room folder.

Opening hours: daily from 10:00 am to 08:00 pm

Bed joker

You will find our bed joker on your bedside table. If you have the need for fresh bed linen, please place the bed joker card on the bed and we will be happy to change your bed linen during the next room cleaning.

Breakfast

We serve breakfast as part of the 3/4 Premium Board from 07:30 am to 10:00 am in our hotel restaurant.


Charger / adapter

If you need a charger or power adapter, please contact the reception. We have charging cables for all common mobile phone brands and the most important international power adapters in stock.

Check-in and check-out

  • Check In: from 02:00 pm
  • Check Out: until 10:00 am

For special requests, please contact the reception.

Copy

We will be happy to print or copy the documents you need for you. Up to 50 sheets we are pleased to copy or print free of charge. For further copies we charge € 0,20 per sheet.

Cosmetics

Let yourself be pampered and enjoy cosmetic treatments in our wellness area on the 1st floor. Only the highest quality products from Alpienne or Thalgo are used for the treatments. Available are facial treatments, manicures, pedicures and much more.

More detailed information about our offers is available at the wellness reception, the hotel reception or in the wellness brochure in our room folder.

Opening hours: daily from 10:00 am to 08:00 pm

Cushion menu

There are several different cushions to choose from in our hotel. Should you require further information, please contact the hotel reception.

Digital kiosk

In order to use our digital kiosk, you have to be connected to the hotel Wi-Fi. Scan this code with your mobile phone or type the URL www.morawa-kiosk.com/lesen and you will immediately get access to our digital kiosk, where you will find daily newspapers and a variety of magazines.

Digital guest folder

In your arrival folder you will find a card with a QR code. Scan this code with your mobile phone and you will immediately get access to our digital guest folder. In the digital guest folder you will get access to important information about our hotel as well as to our offers, such as our bar card, wine card or the offers in our beauty area.

Dinner

Dinner as part of the 3/4 Premium Board is served from 07:00 pm to 09:00 pm in our hotel restaurant. We kindly ask you to be seated in the restaurant by 08:30 pm so that you can enjoy all courses.

Doctor

Ambulatorium Obergurgl-private clinic for general, sports and emergency medicine

6456 Obergurgl, Gurglerstraße 118, phone: +43 5256 6423

Opening hours: Monday to Friday from 09:30 am - 12:30 pm and 14:30 pm- 17:00 pm

Dr. Hermann Köhle; Outpatient clinic for general, sports and emergency medicine (elective doctor)

6450 Sölden, Gemeindestraße 1, phone: +43 5254 2040

Opening hours: Monday to Friday from 09:00 am - 05:00 pm

Dr. Wolfgang Drapela, Outpatient clinic for general, sports and emergency medicine (all health insurance funds)

6450 Sölden, Dorftraße 71, phone: +43 5254 30399

Opening hours: Monday to Friday from 09:00 am - 05:00 pm

E-charging station

If you have arrived with an e-car, you are welcome to charge it at one of our charging stations. The charge will be applied to your room account.

Emergency – emergency call

Our emergency telephone number after 09:30 p.m. is +436648384268. Under this number you can reach a person from our reception team who will also assist you in emergency situations during the night.

The emergency numbers in Austria are:
  • Fire brigade 122
  • Police: 133
  • Ambulance: 144
  • Mountain rescue: 140

Fire alarm – escape plan

In the case of a fire alarm or emergency, please remain calm. You will find the description of the escape route on the inside of your room door. Please follow the instructions of the hotel staff and leave the hotel as quickly as possible. Passenger lifts must not be used under any circumstances!

Fitness room

The fitness room is located near the reception and is open from 07:00 am to 08:00 pm for our guests.

 

Guest checks

We ask you to check and sign your guest checks daily. Unsigned checks cannot be corrected afterwards. Thank you for your understanding!

Hotel bar

Our hotel bar is open for you from 11:00 am to 12:00 am.

Humidifier

Due to our altitude (1900 m) you may find the air in your room dry. We are happy to have a humidifier for you upon request and availability.

Internet

Once logged into our secure Wi-Fi, you have internet access in your room as well as in all public areas.

Network name: Das Liebener Gast

Password: winterzauber

Iron service

For safety reasons we do not lend out irons. However, we are happy to offer you our ironing service. We will collect your clothes from your room and return them freshly ironed to your room within one hour. Please find the prices under the heading Laundry Service.

Laundry service

Please put the laundry that you wish to have cleaned, together with your order slip, in the laundry bag provided for this purpose, which you will find in the wardrobe in your room. Please hang the laundry bag on the outside of your room door by 9:00 a.m. at the latest. The cleaning usually takes 24 hours.

Prices (per item):
  • Trousers: Washing € 5,50 Ironing € 4,00
  • Jumper: Washing € 5,50 Ironing € 3,50
  • Shirt: Washing € 3,50 Ironing € 3,00
  • T-Shirt: Washing € 3,50 Ironing € 3,00
  • Underwear: Washing € 2,00
  • Shorts: Washing € 4,00 Ironing € 2,00
  • Socks: Washing € 1,50

Luggage service

We will be happy to bring your luggage to your room on arrival or collect it from your room on departure. This service is available between 07:00 am to 08:00 pm.

If you would like to enjoy the slopes or wellness area on your day of departure, we can store your luggage in our luggage room. Should you wish to freshen up before your departure, a changing room including sanitary facilities is available in the basement behind the reception.

Main power switch

In our rooms there is a main power switch next to the entrance door. To turn on the power, please insert your room card into the card holder. Please help us save energy and turn off the electricity by taking your room card with you when you leave the room. This will turn off all the lights in the room at the same time.

Massages

Let us pamper you and enjoy massage treatments in our wellness area on the 1st floor. Only the highest quality products are used for the treatments. We offer classic full or partial body massages, as well as special massages and much more.

More detailed information about our offer is available at the wellness reception, the hotel reception or in the wellness brochure in our room folder.

Opening hours: daily from 10:00 am to 08:00 pm

Minibar

Indulge in added comfort and have your refrigerator stocked as a fully equipped minibar upon request.

For further information, please contact our reception at extension 901.

Opening hours

Reception

07:00 am until 09:30 pm

Restaurant

07:30 am until 10:00 am (breakfast)

07:00 pm until 09:00 pm (dinner)

Hotel bar

11:00 am until 12:00 am

15:00 pm until 17:00 pm afternoon snack

Textile sauna

01:00 pm until 08:00 pm

Nude sauna

01:00 pm until 08:00 pm

Swimming pool

07:00 am until 08:00 pm

Beauty area

10:00 am until 08:00 pm

Fitness room

07:00 am until 08:00 pm

 

Parking service

We will gladly park your car on our parking deck. If required during your stay or on departure, we will be happy to bring it directly to the hotel entrance. The parking service is available daily from 07:00 am to 08:00 pm.

Parking spot

You have per room a free parking space at your disposal, which is outside on the parking deck.

Payment

Please settle your hotel bill the evening before departure by 9:30 pm at the latest or on the day of departure from 07:00 am. Payment is possible in cash, with bank card, Mastercard or Visa.

Pets

Pets are not allowed in our hotel.

Pharmacy

Ötztal Apotheke

6450 Sölden, Gemeindestraße 1,

Phone: +43 5254 2670

Opening hours: Monday to Friday: 08:30 am until 12:00 pm and 03:00 pm until 06:30 pm

Saturday: 08:30 am until 12:00 pm

Radio programmes

Radio programmes can be played on the TV.

Repairs

We are grateful for any information about possible defects or damages in your room or in the hotel. Please use the "Repariere Mich" post-its, which you will find in your room. Of course, you can also contact our hotel reception at any time and they will take care of your request immediately.

Restaurant

Your booking includes our ¾ board, which consists of breakfast, an afternoon snack, and dinner. You also have the option to book our gourmet menu for an additional charge. Please inform us 24 hours in advance.

Reception

Our reception is staffed from 7:00 am to 09:30 pm and can be reached by telephone by dialling 9 on your room telephone. We are at your disposal for any questions or suggestions you may have. For emergencies outside reception hours you can reach us at any time on the following telephone number: +436648384268

Room equipment

In all our rooms, a kettle with tea set and a coffee maker with corresponding coffee set are available to you once for free. Should you require additional tea or coffee capsules, we ask for your understanding that this will be charged.

On request, we are happy to provide various pillows, additional duvets, hairdryers, bathrobes, slippers, towels, bathroom stools, sewing kits or similar. Please contact our hotel reception for this.

Room card

You will need your room card to open the room door, for the provision of electricity in the room, for the night entrance from 10:00 pm and to close the ski locker. Please note that a deposit of € 10,00 will be charged to your room account for the room card. When the room card is returned, the deposit will be taken back from your account.

Safe

You will find the exact operating instructions for the room safe right next to the safe.

To program the code

Press key #

Enter your code (6 digits)

Press key #

To lock the safe

Enter your code (6 digits)

Press key #

To open the safe

Enter your code (6 digits)

Press key #

Sauna – textile and nude area

Our sauna area is open daily from 01:00 pm to 08:00 pm.

If your room is equipped with a private sauna, you will find additional information regarding its use on the last page.

Sauna towels

Sauna towels are available for you in the sauna area.

Shoeshine machines

Shoeshine machines are available for your free use in the hotel lobby. If you need cleaning utensils, please contact the hotel reception.

Ski depot

Our ski depot is located next to the reception, where we provide a free locker for your skis, ski boots, poles and snowboards. Please follow the instructions inside the locker regarding the recommended order for storing items to ensure optimal use of space.

Skipass

You can purchase your ski pass directly at the hotel reception or pick up the already purchased ski passes from the online shop of the mountain railways.

Alternatively send our reception an order using this link if you would like to preorder your skipass with us. 

Ski rental & sport shops

Whether it's skis, ski boots, poles, snowboards or clothing, you'll find everything your heart desires at the sports shop Riml Sports. The shop is located in Obergurgl, Piccarweg 5. They are also offering free shuttle service to their shop and back to the hotel. The reception team is more then happy to arrange the shuttle for you.

Ski school

A ski school office of Skischule Obergurgl. It is located in Obergurgl, Piccardweg 1. Phone: +43 5256 6305

Smoking

All our rooms are non-smoking rooms. Therefore, please smoke only outside the hotel. For unauthorised smoking in the room we will charge the applicable cleaning costs, but at least € 300,00.

Please note that smoking in the hotel will result in a fire alarm. The costs of a fire brigade operation of € 500,00 and more must also be charged in the event of an incident.

Swimming pool

Our swimming pool is open daily from 07:00 am to 08:00 pm.

Taxi

Our reception staff will be happy to organise a taxi for you.

Telephone

For a call to another room, simply dial the room number (internal toll-free).

For an external call, please dial 0 for a dial tone and then the desired phone number. For example, for a call to Germany: 0 for the dial tone and then the desired telephone number. Below you will find the most common country codes:

  • Germany +49
  • England +44
  • Netherlands +31
  • Belgium +32
  • Switzerland +41

Instructions on how to use the telephone you can find here: INSTRUCTIONS

Towel change

For the protection of the environment, we kindly ask that you hang towels back on the towel rail when you wish to use them again. If you have the need of fresh towels, please place them on the floor and we will be happy to make a towel change during the next room service.

Tv channel list

In your room, directly by the TV, you will find an excerpt of the available TV programmes on our “TV Senderliste”. You can find the entire channel list in our digital guest folder.

Wake up call service

Should you require a wake-up call, please contact the hotel reception. At the desired wake-up time, a fully automatic wake-up call can be set via our telephone system.

Wellness bag

A wellness bag is at your disposal during your stay. If you particularly like our wellness bag, you can purchase it at the hotel reception for € 25,00. If you do not return it, we will be forced to charge this amount.